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Treatment Facility — NORTH CAROLINA

Caring Hearts Counseling Services

Northgate Mall Office Area 2 Suite 224, Durham, NC, 27701
Insurance Accepted Accredited Verified Substance abuse treatment services Substance abuse treatment Outpatient
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Facility Profile
Data sourced from SAMHSA N-SSATS & verified by DRH Clinical Review Team — licensed addiction counselors & behavioral health specialists
Updated May 29, 2026
Sources: SAMHSA · NIDA · CDC
If this is a medical emergency, call 911 immediately. For confidential addiction help, call SAMHSA's National Helpline: (800) 662-4357 — free, confidential, 24/7.
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About This Facility

About Caring Hearts Counseling Services

Caring Hearts Counseling Services in Durham, NC is a compassionate outpatient treatment center dedicated to helping individuals and families navigate the challenges of substance abuse and co-occurring mental health disorders. Located in the Northgate Mall Office Area at Suite 224, this facility recognizes that addiction affects people from all walks of life and offers specialized programming tailored to the unique needs of diverse populations, including seniors, pregnant and postpartum women, individuals living with HIV/AIDS, and those managing both substance use and mental health conditions. With a commitment to accessible, patient-centered care, Caring Hearts Counseling Services stands ready to support your recovery journey in Durham.

Treatment Programs at Caring Hearts Counseling Services

Caring Hearts Counseling Services provides outpatient substance abuse treatment, which allows individuals to receive evidence-based care while maintaining their daily responsibilities at home, work, or school. The center specializes in treating co-occurring disorders—situations where substance use and mental health conditions exist simultaneously—ensuring that both conditions receive integrated, coordinated attention. The facility also offers specialized treatment pathways for pregnant and postpartum women, seniors and older adults, individuals with HIV/AIDS, and gender-specific programming for both women and men. This comprehensive approach recognizes that recovery is deeply personal and that tailored treatment increases the likelihood of sustained sobriety and improved overall health.

Insurance & Payment at Caring Hearts Counseling Services

Caring Hearts Counseling Services accepts both Medicaid and self-payment options, with sliding fee scales available to ensure that financial circumstances do not prevent individuals from accessing needed treatment. For those with Medicaid coverage, substance abuse treatment is a covered benefit under the Mental Health Parity Act, meaning your addiction treatment has the same level of coverage as other medical conditions. The facility is committed to working with you to identify affordable payment solutions, making quality care accessible regardless of your financial situation.

If you or a loved one is struggling with substance abuse or co-occurring disorders, professional support is available right now. Caring Hearts Counseling Services in Durham is ready to help you take the first step toward recovery with compassionate, evidence-based outpatient treatment. Call (919) 693-1924 today to speak with a treatment specialist who can answer your questions, verify your insurance, and help you begin your path to healing.

Services

Services & Programs

Primary Focus: Substance abuse treatment services Services Provided: Substance abuse treatment Type of Care: Outpatient Special Programs/Groups: Persons with co-occurring mental and substance abuse disorders Persons with HIV/AIDS Seniors/older adults Pregnant/postpartum women Women Men Forms of Payment Accepted: Self payment Medicaid Payment Assistance: Sliding fee scale (fee is based on income and other factors)
Treatment Types

Types of Care Offered

Substance abuse treatment services Substance abuse treatment Outpatient Co-occurring mental and substance use Persons with HIV/AIDS Seniors or older adults Pregnant or postpartum women Womens treatment Mens treatment
Payment Options

Insurance & Payment Accepted

Self payment Medicaid
Location

Find Caring Hearts Counseling Services

Your Insurance Must Cover Addiction Treatment
Under the Mental Health Parity and Addiction Equity Act (MHPAEA) and the Affordable Care Act, most insurance plans — including Medicaid and Medicare — are legally required to cover substance use disorder treatment at the same level as other medical conditions. Learn more at SAMHSA.gov or call (866) 720-3784 to verify your benefits free in minutes.
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Contact & Address
Northgate Mall Office Area 2 Suite 224, Durham, NC, 27701

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